Why am I not being charged for shipping?
Some of the products currently available through the Ultimate Symbol web site are electronically downloadable products only. If you are purchasing downloadable products such as typefaces or single EPS images, we are not shipping any physical products and therefore we are not incurring any shipping costs to pass along to you. For products that can be delivered via traditional methods such as courier, they will have their associated shipping costs added to your shopping basket total.
Why can't you ship to my country?
At this time, Ultimate Symbol can currently ship goods to addresses almost anywhere in the world. We primarily use United States Postal Service International Express Mail. If your country is not serviced by the U.S.P.S., then we may have to arrange other means of delivering your product. The cost of such alternate delivery means will be emailed to you for your approval and you will have to pay for any shipping charges by credit card before we ship. Please note that we offer electronic delivery of selected products to other countries through the Ultimate Symbol web site.
Why does Ultimate Symbol charge sales tax?
Since Ultimate Symbol is based in New York State, we are liable for the collection and payment of any sales to customers who are based in New York State at the sales tax rate of 8.625%.
What if my organization is tax exempt?
No organization is automatically tax exempt. All organizations must provide proof of exemption. There are differences between federal tax exemption and state tax exemption.
United States Federal government agencies are tax exempt. United States government credit cards and checks qualify a purchase as a United States government purchase. If a customer is a representative of the United States government they must still provide Ultimate Symbol with documentation proving their tax exempt status.
State government agencies are not always tax exempt. Exemption is on a state by state and an organization by organization basis. Asking an agency or organization to provide Ultimate Symbol with proof of tax exemption provides us with protection from audit liability. Local government agencies also qualify for tax exemption in most states.
Universities and colleges qualify for state tax exemption in most states as well. However, they must still provide Ultimate Symbol with a certificate of exemption.
To receive tax exempt status for orders placed online, or for more information on tax exemption qualifications, please contact our customer service department.